Last updated: 29 January 2026

This Privacy Policy explains how 3D Dream Lab (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website or purchase our 3D printed products and services.

We are committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) of the Republic of South Africa.

1. Information We Collect

We may collect and process the following personal information:

1.1 Personal Details

• Full name

• Email address

• Phone number

• Billing and delivery address

1.2 Order & Business Information

• Order details and purchase history

• Company name (for business customers)

• VAT or registration details (if applicable)

1.3 Payment Information

• Payment confirmations and transaction references
  (We do not store full credit/debit card details. Payments are processed securely by third-party payment providers.)

1.4 Technical & Website Data

• IP address

• Browser type and device information

• Cookies and usage data

1.5 3D Design Files

• User-submitted 3D models (e.g. STL, OBJ, CAD files) uploaded for printing or quoting purposes

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Manufacture and deliver 3D printed products

• Communicate about orders, quotes, and support requests

• Provide customer service

• Improve our website, products, and services

• Comply with legal and regulatory obligations

• Prevent fraud and ensure website security

3. Legal Basis for Processing (POPIA)

We process personal information based on:

• Your consent

• The performance of a contract (order fulfilment)

• Legal obligations

• Our legitimate business interests, provided they do not override your rights

4. Storage and Security of Information

We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Misuse or disclosure

Access to personal information is restricted to authorised personnel only.

5. Sharing of Information

We do not sell or trade your personal information.

We may share information with:

• Payment processors

• Courier and logistics partners

• Website hosting and IT service providers

• Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for the intended purpose.

6. 3D Design Files & Intellectual Property

• Any 3D files you upload remain your intellectual property

• Files are used only for quotation, manufacturing, and quality control

• Files are not shared, sold, or reused without your explicit permission

• Files may be securely deleted after order completion unless retention is required

7. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve user experience

• Analyse website traffic

• Enable essential website functionality

You can disable cookies in your browser settings, but some features may not function correctly.

8. Data Retention

We retain personal information only for as long as:

• Necessary to fulfil the purpose for which it was collected

• Required by law or accounting regulations

9. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent (where applicable)

• Object to processing

• Lodge a complaint with the Information Regulator of South Africa

Requests can be made using the contact details below.

10. Children’s Information

Our products and services are not intentionally directed at children. We do not knowingly collect personal information from minors without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us